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• Introductory New Client  5 class offer is available solely to new Sole Studios clients only and valid for use within 2 weeks (14 days) from date of first session booked.

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• Please be on time for your sessions.   All new clients must be in the studios 5-10 minutes prior to class session time so that the instructor can complete a reformer orientation with you.  If your arrival is whilst the previous class is still continuing, please respect the clients and trainers and arrive quietly.

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• All packages are non-transferable between clients and non-refundable (unless a request for a refund falls within our refund policy stipulations for medical reasons).

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• Our monthly class packages are valid for use for 1 month from first booked session, you must book a session within the month from purchase date or pass will expire.

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• Classes require a minimum of 2 people to be booked into the class for it to proceed.  If there is only 1 person in the booking 2 hours prior to class commencing the class will be cancelled and you will be notified via phone/text message.

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• All bookings must be made online through our website www.solestudios.com.au or the Clubworx  app.

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• All session must be paid for in full at time of booking either online or in the studio and the client must have an online Sole Studios or Clubworx account to do so.

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• Any late comers in respect for our other clients and the Trainer will not be accepted into more than 5 minutes after class has started  due to the disruption it can cause to other clients and the trainer.  Please be on time for your class as the warm up forms an integral part of every class.  Your spot may be given to another client if you have not arrived on time.

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• All participants bring personal belongings to the studio under their own recognizance and it is therefore their responsibility.  Sole Studios does not assume responsibility for any lost or stolen personal property.
   

• Challenges will occur from time to time and will each have their own individual terms and conditions which will be stated at time of purchasing your challenge pass or contract.  You will be bound to these terms listed on Glofox at time of purchase.

 

CANCELLATIONS NOTE:

• Cancellation of a booking can be made by a client without penalty up to 12 hours prior to the class commencing.  If there is a Late Cancellation by a client (within the 12 hours prior to scheduled class time) a full class session will be deducted from your Sole Studios account.

• A minimum booking of 2 clients will be required in order for a class to proceed.  If 2 hours prior to class commencing there is less than the required 2 clients, the session will be cancelled by the trainer and you will be notified by phone/text message to arrange an alternate session to book into. 

• We require clients keep an eye on the schedule for the number of people booked into their session so clients are aware a class may possibly be cancelled due to low numbers.  If the class is an early morning session, you will be notified the night before.

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UNLIMITED PASS TERMS:

• Weekly direct debits from your nominated credit card or bank account will occur.

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• Our late cancellation period applies any late cancellation within 2 hours of the session time or "no shows" will incur a full session cost fee of $15 for any unlimited class pass to be debited from the nominated credit card.

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• Please make sure all credit cards/debit cards are valid including expiry dates and have enough funds for weekly debits to occur or we will pass on the penalty fee of $9 to your account.​

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• To avoid being charged you must provide a medical certificate within 48 hours of the session time for which you have not attended. You can email through a copy of the certificate to hello@solestudios.com.au

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• You can suspend this pass for 2 weeks during the 12 months (The suspension can be a week at time or be concurrent). You must notify us in writing at least 1 week prior to the dates you wish to suspend the pass.​​​​

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REFUND POLICY:

• Sole Studios does not offer a refund for packages purchased unless the client is deemed to be medically unfit to participate within the expiry time frame for their purchased pack. 

 

• A supporting medical certificate provided by registered medical general practitioner registered with Medical Board of Australia must accompany any such request for a refund and refunds under these circumstances can only be requested by emailing hello@solestudios.com.au.

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• Cancellations: For group classes, cancellations must be made at least 12 hours prior to the class commencing. Failure to do so will result in the full class cost being deducted from your account.

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PERSONAL INJURY:

• Prior to commencing training with Sole studios it is advised you chat to your General Practitioner regarding any medical injury/illness/ condition and whether reformer Pilates is suitable for you.

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• It is agreed and acknowledged that neither the instructor nor Sole studios is able to provide any form of medical advice in regard to medical fitness of clients. The information provided by clients is solely used as a guide to the limitations of the clients ability to exercise.

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