Privacy Policy

YOUR PERSONAL DETAILS

(NAME, ADDRESS, EMAIL , PHONE, CREDIT CARD INFORMATION ETC..)

In order to provide all Sole Studios Clients a safe online experience we use the Glofox Online Booking System which integrates with an electronic booking system called  Stripe.  

 

Stripe works within the Glofox interface and encodes your credit card and contact details to ensure their safe transfer and storage.  In fact we cannot view your credit card details (we only get to see the last 4 digits of your credit card number). 

 

We respect all our clients privacy and personal information, and will never share any of your information with anyone else without your permission.

 

We may use your email address as a form of communication with you and to inform you of any special information or announcements we may have. Should you wish to be removed from our mailing list at any time, you can opt-out of email contact by logging in to your Sole Studios Online account and unchecking your email box in your settings or alternately contact the team at Sole Studios and they can do this for you

 

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YOUR MEDICAL INFORMATION

It is agreed and acknowledged that neither the instructor nor Sole Studios is able to provide any form of medical advice in regard to the medical fitness of clients. The information provided by clients is solely used as a guide to the limitations of the clients' ability to exercise.

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The client must answer the questions truthfully and to the best of their ability and they understand that it is their responsibility to seek further medical advice in relation to their medical condition they have prior to undertaking any classes.

 

The client agrees to immediately update in writing the instructor and Sole Studios upon any change of their medical condition.  

 

Medical information you share with your instructor in the context of a Pilates session is confidential and will only be shared with other instructors as relevant for your safety and well being (for example we may put a pop-up note in your profile to let all the instructors working with you know that you have a lower back injury, or that you are pregnant).

 

These notes are not visible to the general public or other clients.

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STUDENT INSTRUCTORS OBSERVING YOUR SESSION

There may at times be a student instructor observing your group session as part of their training.

 

Student instructors are required to adhere to Sole Studios Privacy Policy (i.e. never to discuss your information with anyone except the instructor conducting your session).